PublicReport.uk is committed to maintaining the highest standards of editorial accuracy and integrity. If you believe an article we have published contains a factual error, misrepresentation, or otherwise breaches our Editorial Policy, we encourage you to submit a formal complaint. This procedure sets out how to raise concerns and how we will respond.
Submitting a complaint
All editorial complaints should be sent by email to complaints@publicreport.uk. To help us assess your complaint quickly and thoroughly, please include:
- the full URL of the article concerned;
- the publication date of the article;
- a clear explanation of the reason for your complaint (for example: inaccuracy, misleading headline, missing context, breach of editorial standards);
- the specific statement, claim or element you are challenging — quote it directly from the piece if possible;
- supporting evidence for your position (documents, links, screenshots, expert sources, data, etc.);
- your name and contact details (email address and, if convenient, a phone number so we can follow up if needed).
Anonymous complaints may be considered but can be harder to investigate fully. We will treat all correspondence confidentially and handle your personal data in accordance with our Privacy Policy.
How we handle complaints
We acknowledge every editorial complaint within five working days of receipt. In the acknowledgement we will confirm who is reviewing the matter and provide an expected timeframe for a full response.
Most straightforward complaints are resolved within ten working days. More complex complaints — for example those requiring detailed source review, legal input, or consultation with external parties — may take longer. We will keep you informed of progress throughout.
After investigation we will provide a written outcome explaining our decision. Possible outcomes include:
- Correction — a factual error is corrected in the article, with an editor’s note appended explaining the change.
- Clarification — additional context or wording is added to avoid misunderstanding.
- Update — new information is added and the article is updated with a notice.
- Removal — in exceptional circumstances (for example, legal or safety concerns) the article may be taken down.
- No action — if we determine that no error has occurred or that the complaint does not fall within our editorial standards, we will explain our reasoning.
All outcomes are communicated directly to the complainant, with a clear explanation and, where appropriate, a link to the updated article or the relevant correction notice.
Our Corrections Policy provides further detail on how we handle factual errors. For concerns about the handling of your personal data, please see our Privacy Policy.
Escalation to the Editor-in-Chief
If you are not satisfied with the initial response, or if your complaint is of a serious nature — involving potential legal issues, major breaches of editorial standards, or conflicts of interest — you may escalate it to the Editor-in-Chief, Jonathan Cross. To do so, please email jonathan.cross@publicreport.uk with the subject line “Escalated complaint — [article URL]” and include the original complaint and our response.
Jonathan Cross will personally review the matter and issue a final decision. Our aim is to resolve escalated complaints within 15 working days.
For all other matters not related to editorial content — such as advertising, subscriptions, or technical issues — please visit our Contact page for the appropriate address.